FAQ

Discount code does not work

Unless explicitly stated, combining multiple discounts in a single purchase is not possible.

If you believe there is an error in applying a discount at checkout, please contact us.

GST

All prices include GST.

Purchased item is defective.

Please read through our returns/refund policy.

I purchased the wrong item

Please read through our returns/refund policy.

How much does shipping cost?

We ship anywhere in Australia. For International deliveries, please contact us.

For full details, see our shipping page.

How do I verify product certifications?

Certifications (such as OEKO-TEX® or GOTS) are provided by our suppliers. While we prioritise brands with these standards, we do not independently verify certificate validity periods. For current certification status, please refer to the manufacturer’s website.