Taxes

How is GST calculated on my order?

Australian Goods & Services Tax (GST) is included in all prices shown in this store. The GST portion of an order is shown on in the cart/checkout.

Shipping

When will my order ship?

We do shipping runs on Tuesdays and Fridays.

How can I track my order?

Tracking numbers for parcels are provided when confirmation of an order being sent is processed.

Do you ship internationally?

We do not process international orders via this website. If you are outside of Australia, and wish to purchase any of our products, please send us a message with the product name(s), quantity of product(s), and your location. We will email you with purchase + shipping costs (in AUD).

Is "Free Shipping" available on all items?

No. Bulky items such as BERNINA and bernette machines and overlockers carry separate shipping costs (see below). All other products, unless specified on the product page are included.

Returns

Can I exchange/return my item(s) in store?

Fabric found to be defective by manufacture may be exchanged or store credit given as long as it is in its purchased state (not cut). Otherwise fabric may not be returned.

Products purchased that are incorrect (wrong model) may be exchanged for correct product or store credit given.

Can I exchange an item by mail?

As above.

Buyer pays return postage.

How long will my refund take?

Refunds are processed within 2 business days, however the time until it shows in your account may differ depending on your payment method.

BERNINA

Ordering

We order BERNINA/bernette sewing machines, overlockers, some BERNINA presser feet, along other with select items when you place an order online/in-store.

Shipping

Some items (including sewing/overlocking machines, embroidery modules with others) will not have shipping calculated on them at checkout. In such cases, a separate invoice will be issued to you with shipping costs.

  • No products in the cart.